BMW Malaysia Launches Roadside Assistance and Accident Hotline Programs

BMW Group Malaysia has announced the introduction of its new emergency assist initiatives called the Roadside Assistance program and also the Accident Hotline program.

The programs will see all new BMW and MINI owners with vehicles registered from 1st January 2017 onwards receiving the Roadside Assistance (RSA) coverage program for five years at no cost. Meanwhile, BMW Motorrad owners will enjoy coverage for two years.

For vehicles registered between July 1st 2015 and December 31st 2016, the existing Roadside Assistance Program (RSA) will still be valid for 24 months from the date of the vehicle’s first registration.

Prior to the new program, the BMW Roadside Assistance program was made available to BMW and MINI owners as a 2-year coverage program covering only help on the phone, help on the spot, towing services and was an accident hotline.

Introducing the new offering, Mr. Han Sang Yun, Managing Director and CEO of BMW Group Malaysia said, “We’re extending this peace-of-mind ownership experience further to include outstanding protection and aftercare for BMW, MINI and BMW Motorcycles anytime and anywhere for our customers need.”

All an owner needs to do in case of an emergency is call the dedicated toll-free BMW Roadside Assistance at 1800-88-8808, and let the qualified specialists from the call centre take care of the rest.

According to BMW, the program also offers lifetime phone assistance and organizational support, as well as comprehensive mobility services in case of an emergency, immobilisation or break down at no cost for new owners.

Among the list of services offered as part of the aforementioned programs include:

Help on the phone and on the spot

The team of qualified customer contact specialists are always on standby 24 hours a day, 365 days a year to provide lifetime phone assistance.

Accident hotline

In the event of an accident, BMW Roadside Assistance team can help call the police or emergency services, notify an authorized BMW, MINI or BMW Motorrad dealership and, if necessary, organize a towing service.

Towing services

If it is not possible to repair the damage on-site, BMW Roadside Assistance will cover the cost of towing the vehicle to the nearest authorized BMW or MINI dealership. Once the vehicle has been diagnosed, the service team will follow up on the repair process and keep the owner informed of the latest developments.

Replacement Vehicle, Accommodation, and other Mobility Services Solutions

The seamless mobility offered here includes providing 24/7 call centre and organizational support, on-site breakdown assistance where an immediate on-the-spot repair will be arranged, as well as providing alternative travel arrangements. This includes arrangement for a replacement vehicle for the entire duration of the service or repair. In cases where breakdowns occur a distance away (200km) from a customer’s residential home and an overnight accommodation is required, BMW Roadside Assistance can assist to accommodate customers at a nearby hotel if required.

Repatriation

In the event a breakdown occurs abroad or a distance away (200km) and if the car cannot be repaired on-site and the customer requires to be somewhere urgently, BMW Roadside Assistance team will arrange for the customer to be transported to their destination. 

For BMW Motorrad owners, the BMW Roadside Assistance program will cover only help on the phone and help on the spot, acts as an accident hotline and offers towing services.