Selected Service Centres Resume Business Nationwide, but Appointments Only

As we enter the fourth phase of the MCO, the Ministry of International Trade and Industry (MITI) has given approval to numerous manufacturers to resume service operations at selected outlets.

However, business at these selected outlets are not back to 100% capacity like they used to be as the lockdown is still very much in effect. So, it is still on appointment basis. That being said, below are the list of brands that are “open” now:

Nissan

Tan Chong Ekspres Auto Servis Sdn. Bhd. (TCEAS) services will be rendered via appointment only. Customers will have to drop off their Nissan vehicles at the confirmed service centre and appointment slot, and are not allowed to wait at the service centre.

Service appointment can be made beforehand via DriveOn mobile app, TCEAS website, Nissan Customer Care Centre hotline at 1800-88-3838 or directly to the operating service centres. Customers are strongly advised to select the nearest service centre to abide by the MCO’s travelling regulations.  

Mitsubishi

Selected service centres nationwide have resumed operations, but customers will have to contact their nearest MMM authorized service centres if they need car servicing and maintenance.

The following safety measures will be strictly observed:

• Appointment basis only, no walk-in customers are allowed
• Contactless car acceptance
• Pick-up and drop-off only, customers are not allowed to wait at the service premises
• Temperature checks and the use of masks for all customers and staff
• Hand sanitizers will be available at the entrance of the service centres
• Vehicles will be sanitized before handover to customers.

Honda

Upon arrival at the dealership, Honda customers will have to undergo temperature scanning and hand sanitizers have been prepared for their use while their appointment status is being verified.

Individuals recording temperature of 37.5°C and above or are exhibiting symptoms of fever, cough and shortness of breath are advised to leave the premises to immediately seek medical attention.

The number of customers present at any one time for their car service in the dealership will also be limited to a minimum capacity.

It is compulsory for customers to make appointments with their nearest dealers prior to their visit to ensure the availability of a slot for their car service. In order to maintain social distancing, the company’s dealers are commencing a car drop service.

Hyundai

To date, all Sime Darby Auto Hyundai (SDAH) service centres have resumed operations. During the Movement Control Order (MCO) period, only a minimal number of service personnel and customers are allowed at the service centres, therefore SDAH service centres are only accepting customers with service appointments and no walk-ins will be allowed.

To book a service appointment, customers will need to contact a SDAH service outlet of their choice or a service advisor directly.

SDAH service centres are located at Ara Damansara, Petaling Jaya; Old Klang Road, Kuala Lumpur; Ipoh, Perak; Georgetown and Prai, Penang; as well as at Skudai, Johor.  

Operational hours will be limited from 9am to 4pm on weekdays, and 9am to 12pm on Saturdays for most SDAH service centres, except for outlets in Georgetown and Prai which will operate from 8am to 5pm, and 9am to 2pm respectively.

Toyota

Selected Toyota service centres nationwide will operate for emergency and urgent service requirements only, at minimum capacity.

Customers are advised that the services are by appointment only. Customers will have to contact their respective nearest service centre to confirm if the service centre is in operation and to secure a suitable appointment before visiting the service centre.

Customers are also strongly advised to keep in mind about MCO restrictions on their travel.

Subaru

Customers can view the full list of service centres that will be operating during the extended MCO period here. Services authorised by MITI during the MCO period include service maintenance, minor repairs, and vehicle breakdown services.

Customers are advised to contact their nearest service centre to make an appointment before visiting. The company will continue assisting customers for emergencies during the MCO period through the Subaru Careline at 1-800-22-9898 or 012-536-0080. TC Subaru is also extending the vehicle warranties of customers, which expire during the MCO period, by 60 days or 1,000km, whichever comes first.

Volkswagen

All of Volkswagen service centres are now operating with MITI's approval, but customers are advised to contact their dealers to make an appointment first. The brand announced that those who have signed up for the brand's 'Welcome Back' aftersales campaign will receive priority slots depending on availability.

Among the steps taken by the company during this period include:

• Regularly sanitised premises
• Safety screening and briefing for staffs
• Regular temperature checks
• Contactless vehicle acceptance
• Vehicle sanitisation before and after service
• Pick-up and drop-off arrangement with selected dealers

In conclusion, servicing a vehicle can only be done via appointment for every brand out there at the moment. So, contact your nearest service centre to book your slot if your vehicle is due for servicing, or needs some fixing.

Also, watch this space for more announcements from manufacturers.