Car Showrooms and Service Centres Resume Business, Contactless

In line with the recent announcement of the Conditional Movement Control Order (CMCO) standard operating procedures for the automotive sector, car companies have all resumed operations of their showrooms and services, but with a strict set of rules and regulations to maintain the highest level of safety for everyone.

Nissan

All showrooms and service centres are now open with revised operating hours, in which every facility will practise temperature checking and social distancing for all staff and customers.

Face masks, gloves, and hand sanitizers will also be freely available to customers. Frequent disinfecting will be carried out at the showrooms and service centres throughout the day covering every touch point including display and test drive vehicles, as well as disinfecting all customer vehicles before and after service. During this period, contactless payments are encouraged.

Mazda

Mazda has just announced their Contactless Service, which comes with the choice of Collect & Deliver Service or Mobile Service. Available at selected service centres via appointment, this service is available to Mazda owners within a radius of 10KM from their pickup location. The mobile service on the other hand, has been around since 2017. Customers’ cars will also be disinfected before and after service.

On another note, Mazda has also extended the Warranty and Free Service Maintenance to customers affected by the Movement Control Order (MCO).

The extension accorded will be equivalent to the same period of time of the MCO being enforced.

Volkswagen

Volkswagen dealers nationwide have adopted a ‘Safe Hands’ campaign, taking customers’ and employees’ health in mind. This new standard operating procedure extends across contactless vehicle acceptance, video walkthroughs, sanitization before and after repair, and cashless payments with e-invoicing during the contactless car pickup. Additionally, selected dealers will offer vehicle pick-up and drop-off arrangements.

Services will strictly be on appointment basis, so Volkswagen owners are advised to contact their respective service centres to make an appointment. Volkswagen owners and frontliners who had previously booked their appointments via the Welcome Back campaign will receive priority slots, depending on availability. 

Mitsubishi

Selected service centres nationwide have resumed operations, but customers will have to contact their nearest MMM authorized service centres if they need car servicing and maintenance.

The following safety measures will be strictly observed:

• Appointment basis only, no walk-in customers are allowed
• Contactless car acceptance
• Pick-up and drop-off only, customers are not allowed to wait at the service premises
• Temperature checks and the use of masks for all customers and staff
• Hand sanitizers will be available at the entrance of the service centres
• Vehicles will be sanitized before handover to customers.

Honda

Upon arrival at the dealership, Honda customers will have to undergo temperature scanning and hand sanitizers have been prepared for their use while their appointment status is being verified.

Individuals recording temperatures of 37.5°C and above or are exhibiting symptoms of fever, cough and shortness of breath are advised to leave the premises to immediately seek medical attention.

The number of customers present at any one time for their car service in the dealership will also be limited to a minimum capacity.

It is compulsory for customers to make appointments with their nearest dealers prior to their visit to ensure the availability of a slot for their car service. In order to maintain social distancing, the company’s dealers are commencing a car drop service.

Hyundai

To date, all Sime Darby Auto Hyundai (SDAH) service centres have resumed operations. During the Movement Control Order (MCO) period, only a minimal number of service personnel and customers are allowed at the service centres, therefore SDAH service centres are only accepting customers with service appointments and no walk-ins will be allowed.

To book a service appointment, customers will need to contact a SDAH service outlet of their choice or a service advisor directly.

SDAH service centres are located at Ara Damansara, Petaling Jaya; Old Klang Road, Kuala Lumpur; Ipoh, Perak; Georgetown and Prai, Penang; as well as at Skudai, Johor.  

Toyota

Selected Toyota service centres nationwide will operate for emergency and urgent service requirements only, at minimum capacity.

Customers are advised that the services are by appointment only. Customers will have to contact their respective nearest service centre to confirm if the service centre is in operation and to secure a suitable appointment before visiting the service centre.

Customers are also strongly advised to keep in mind about MCO restrictions on their travel.

Subaru

Customers can view the full list of service centres that will be operating during the extended MCO period here. Services authorised by MITI during the MCO period include service maintenance, minor repairs, and vehicle breakdown services.

Customers are advised to contact their nearest service centre to make an appointment before visiting. The company will continue assisting customers for emergencies during the MCO period through the Subaru Careline at 1-800-22-9898 or 012-536-0080.

TC Subaru is also extending the vehicle warranties of customers, which expire during the MCO period, by 60 days or 1,000km, whichever comes first.

Perodua

Selected service centres are now open nationwide, but there are guidelines that customers are required to follow. Customers need to make prior appointment to book a slot, turn up alone for servicing, wear masks, fill up a contact tracing form, and maintain social distancing. While every car will be sanitized before and after servicing, the owners are also adviced to use cashless payment methods like credit card or debit card.