Takata Airbag Crisis: Honda Relocates Northern Service Hub To Perai

Honda Malaysia is relocating the Northern Service Central Hub dedicated to replace defective Takata airbags from its current location in Penang island to the mainland in Perai.

The new hub began operations on 20 October 2016 whilst the existing one will cease operation on 28 October. Similar hubs in the Central and Southern regions continue as they are.

These Service Central Hubs began operation on 1 August 2016 and were originally meant to operate for only two months until 30 September. Honda Malaysia has subsequently extended the duration of their operations until 31 December.

All three Service Central Hubs in the Northern, Central, and Southern regions operate daily except for public holidays and are open from 8:00am to 5:50pm on weekdays and from 8:00am to 5:00pm on weekends.

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Honda Malaysia has also mobilized additional forces to go to the customers with mobile units providing on-the-spot replacement of the defective airbag modules at selected shopping malls in the Central Region on weekends from October to December 2016.

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To date, Honda Malaysia has achieved a completion rate of 58% for the replacement of the defective airbags. As of 25 October 2016, 6% of Honda owners in the Northern region have yet to replace their defective airbags. In the Southern and Central regions, the percentage stands at 6% and 18% respectively.

Honda Malaysia currently has full stock availability of driver side airbag modules for replacement. For the passenger side airbag module, the company currently has 55% availability of parts.

The company urges affected customers who have yet to replace their defective airbags to do so without delay and make an appointment immediately at the nearest authorized Honda dealer, Service Central Hubs, or visit the Mobile Hubs.

Honda customers can check if their vehicles are involved in the recall at www.productrecall.honda.com.my. Honda Malaysia Sdn. Bhd. plans to continue to alerting and informing customers of the importance of replacing the affected vehicle’s airbag inflators, via increased frequency of postings on social media and SMS blast